The system's problem ticket entry function supports web pages and mobile applications, allowing users to submit problem tickets anytime and anywhere. Automatically forwarding to the corresponding processing system and ensure that problems are handled in a timely manner. Support problem classification and priority setting to help quickly identify and handle urgent problems. At the same time, users can easily upload files or screenshots related to the problem ticket to describe the problem more clearly.

The problem ticket management function allows users to easily classify and view work orders from different external systems, organize and process them in an orderly manner. Users can query the processing status of the problem ticket in real time to understand the progress of the problem processing. At the same time, we provide the function of viewing the work order processing history, recording each status change and processing step, so that users can easily trace and analyze the work order processing process.

The system's external system integration function can easily receive and process problem tickets from other systems, achieving seamless connection with various external systems. No need to manually transcribe or re-enter data, our system directly connects with external systems to ensure smooth information transmission, thereby improving work efficiency and data accuracy.

The system's intelligent problem ticket dispatching function uses advanced intelligent algorithms and flexibly configurable rules to comprehensively analyze and evaluate submitted problem tickets to ensure that they are accurately and efficiently dispatched to the most suitable processing system. This function not only greatly reduces the need for manual intervention, but also improves the speed and quality of problem solving, providing users with a better service experience.

Our products are highly customizable, providing a wealth of configuration options and flexible expansion mechanisms, allowing you to tailor workflows and functional modules to your company’s specific needs to achieve more personalized solutions.

We attach great importance to data security and integrity and have adopted multi-level security measures and strict audit mechanisms. We use advanced encryption technology to protect data transmission and storage and implement strict identity authentication and permission control. Regular security audits and vulnerability scans ensure that the system always maintains the highest security level.

Our work order system has excellent performance and reliability, and can easily handle large-scale work order data, ensuring efficient and stable operation of the system. We have carefully designed and optimized it to ensure that the system can still maintain excellent performance under high load conditions, thus meeting users' needs for fast and reliable services.

We continue to innovate technology and optimize functions to continuously improve product performance and user experience. At the same time, we provide professional technical support to ensure that users can solve problems in a timely manner during use and always keep the system in the best condition.